Shipping Policy

 

Warranty on products – Kool Toyz is an exclusive Online Toy Store that brings you products from the leading Toy brands in India & abroad. Kool Toyz is the sole importer & distributor of international Toy brands like Little Tikes, Uncle Milton & Oregon Scientific in India. The warranty on the Toys is exactly what the manufacturer offers you.

 

Shipping Charges – Kool Toyz provides free delivery on all orders.

 

Any Hidden Charges – There are no hidden or extra costs or additional charges on your order. The amount you see is the amount you pay while Checkout.

 

We deliver – Kool Toyz delivers anywhere in India.  We will deliver your order to any of the metro cities, any town or any remote area across India.

 

Packaging of Toys – The Toys come to you in the sealed original packaging of the manufacturer. The Toys are packaged tightly & neatly to avoid any kind of damage while in transit.

 

Order will ship out – Orders will ship out within 24 hours. If the next day is a holiday, then your order will ship out the next working day. Kool Toyz has warehouses across India & your order will ship out from the location closest to your Shipping Address.

 

Estimated Time of Delivery – Please ensure that the Product is in stock while placing the order.  For any city & large towns, your order will be delivered to you within 2 to 4 business days. For any smaller towns & remote areas, it will reach you with 4 to 7 business days.

 

Delivery of product will be done – leading Courier companies of India. We are tied up with the topmost logistics companies to ensure that you receive your package on time & in perfect condition.

 

Tracking of Package – Once your order ships out, you will receive an email with the name of the courier company and the tracking number of your consignment. In case you do not receive a mail from us within 24hrs of placing your order please check your spam folder or you can call our Customer Service number (+91) 87430 00172 (10.30am to 6.30pm) & we will be happy to help you.

 

If package arrives defective - DO NOT ACCEPT your Order from the Courier company if the package seal is open on arrival. This will be considered as “Package damaged in Transit” & you will be sent a fresh piece.  Call our customer service at (+91) 87430 00172 (10.30am to 6.30pm) or email us at support@koolkidz.co.in immediately & we will process a replacement of the same for you. For more information, check out our Return Policy.

 

Unavailable while Delivery: Anybody available at the mentioned at the time of delivery can receive the package. If the house is locked, then our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse.  Please provide your mobile number in the delivery address as it will help in making a faster delivery.